Legal Notice
LEGAL WARNING
The company has the right to modify unilaterally, anytime, and without previous notice these conditions. In that case, the new modifications will be published and announced in advance as much as possible. In any case, they have to change the web and its configuration unilaterally, anytime, and without previous notice.
This Legal notice is only valid for the website and its contents owned by the company, and are not applicable to third parties’ hyperlinks or websites accessible through the webpage. The company is not responsible for the content of any of the linked webpages, nor for any link included within a webpage accessible through the company’s website.
The content of this webpage is exclusively owned by the company, and, for expository purposes, not limitative, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and any other element that appears in the webpage. Likewise, any trade name, brands or distinctive signatures of any sort contained in the website are protected by the intellectual and industrial property law. It is the company who has the rights to exert their exploitation rights of such intellectual property, in any deemed way, and, especially, the rights of reproduction, distribution, and public communication. User is expressly forbidden from using without explicit consent any intellectual or industrial property from the website, not even partially, and/or their contents.
The company has the right to pursue legal action against any user that reproduces, distributes, commercializes, transforms, and, in general, any other sort of exploitation in any way, of all or part of the website contents that constitutes an infraction of their Intellectual and Industrial property rights.
For these general conditions and terms, and for any required communication between the company and the user, the latter will contact the company sending an e-mail to . The communications of the company to the user will be done with the data given by the latter in the process of registration in the webpage b2bcub.bluediamondresorts.com. The user expressly accepts the company’s e-mails as a valid procedure to communicate with them as long as is a communication regarding the webpage use and/or the provision of services offered there.
The following terms are governed by the Spanish legislation, which will be applicable in anything not stated in this contract as a way of interpretation, validity, and execution. Both parts renounce expressly to any other jurisdiction and submit expressly to the Juries and Tribunals of to solve any controversy that may happen in the interpretation or execution of these contractual conditions.
Data Protection
Privacy Statement
Blue Diamond Hotels and Resorts Inc. (collectively “Blue Diamond”, “we” or “us”) are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your Personal Information (as defined below). The purpose of this Privacy Policy is to inform you about Blue Diamond’s practices relating to the collection, use and disclosure of Personal Information that may be provided through access to or use of our websites, services or products or that may otherwise be collected by us.
This Privacy Policy also explains how you can contact us if you have a question about, want to access, make a change to, object to the processing of or delete any Personal Information that Blue Diamond may be holding about you. As one of our guests or someone else with whom we do business, you understand and agree that we collect, use and disclose your Personal Information in accordance with this Privacy Policy.
While this Privacy Policy is intended to describe the broadest range of our Personal Information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a particular country may limit the types of Personal Information we can collect or the manner in which we process that Personal Information. In those instances, we adjust our internal policies and/or practices to reflect the requirements of local law.
What Personal Information We Collect
For the purpose of this Privacy Policy, “Personal Information” means information about you that is personally identifiable as defined in accordance with applicable law. The types of personal information that we may collect and process (which may vary by jurisdiction based on applicable law) include, but not limited to:
- your name and surname, gender, personal and work contact details (such as address, telephone number, e-mail address, ) business title, date and place of birth, image, nationality, and passport and visa information;
- information collected while at a Blue Diamond hotel such as guest stay information, including the hotels where you have stayed, dates of arrival and departure, goods and services utilized, special requests made, observations about your service preferences (including room and vacation preferences), telephone numbers dialed and faxes, texts and telephone messages received;
- your credit card or debit card details or other means of payment accepted by Blue Diamond;
- any information necessary to fulfil special requests (i.e. health conditions that require specific accommodation or services);
- information, feedback or content you provide regarding your marketing preferences, in surveys, contests, or promotional offers, or to our websites and those of third parties that have a commercial relationship with Blue Diamond;
- information collected while at a Blue Diamond hotel through the use of closed circuit television systems, internet systems (including wireless networks that collect data about your computer, smart or mobile device, or your location), card key and other security and technology systems;
- images and audio of you captured by surveillance cameras throughout the Blue Diamond hotels for security purposes; and
- information collected while you access a Blue Diamond website (we describe this in more detail in Section 9 below).
We may collect data that is sensitive such as ethnic background or origin, religion, past and current health, and will seek your consent under applicable law. This sensitive data will be treated accordingly.
The Personal Information we process is information that you or someone acting on your behalf knowingly provides to us or information that we receive from a third party. In case of Personal Information belonging to minors or mentally incapables under applicable law, we will seek consent of parents, legal guardians or legal representatives, as appropriate. Parents, legal guardians or legal representatives shall exercise data protection rights on behalf of such minors or mentally incapable people.
This Privacy Policy also applies to the Personal Information about you that we receive from a third party, unless specifically covered by such third party’s privacy policy.
How We Use Your Personal Information
Subject to applicable laws, we may collect, use and disclose your personal information in order to:
- register, confirm, provide and charge for hotel accommodation, services and products charged to your room and other goods and services requested by you, including those services requested to third parties with a commercial relationship with Blue Diamond;
- provide you with a better or more personalized level of service, including information and services from a third party (such as additional guest services at Blue Diamond hotels, local attractions, excursions and transportation options);
- respond to requests for information and services, including services from a third party (such as transportation providers and providers of excursions);
- fulfil contractual obligations to you, anyone involved in the process of making your travel arrangements (i.e. tour operators, travel agents, group travel organizers or your employer) and vendors (i.e. credit card companies, airline operators, excursion providers);
- provide for the safety and security of staff, guests and other visitors;
- administer general record keeping;
- meet legal and regulatory requirements;
- advise you about new products and services that may be of interest to you, subject to your consent in accordance with applicable laws (may be considered as secondary or non-necessary purpose);
- communicate about, and administer your participation in, special events, programs, surveys, contests and other offers or promotions, subject to your consent in accordance with applicable laws (may be considered as secondary non-necessary purpose);
- develop and maintain our relationship with you and communicate with you;
- bill you for our products and services and collect outstanding debts; and perform data analyses and conduct other research (such as market and consumer research and trend analysis) to develop, manage, protect and improve our products and services, website, and business (including analyzing the effectiveness of our marketing, sales and advertising) (may be considered as secondary non-necessary purpose).
When We Disclose Your Personal Information
Except with your consent, we will not transfer or assign in any form your Personal Information to or with third parties. From time to time, we may disclose your Personal Information as set out below. We would always make that disclosure in accordance with applicable law. In some jurisdictions, data privacy laws may require us to obtain your consent before we transfer your information from your originating country to other countries. When you agree to this Privacy Policy, you are, to the extent required and permitted under your local law, granting your consent to the transfer of your Personal Information to such other countries for the purposes set out in this Privacy Policy and to the extent stated in this section and as described in Section 3 above. Circumstances where we might make such disclosure (in addition to those described in Section 3 above) include:
Our affiliates and subsidiaries
Blue Diamond may disclose and you authorize Blue Diamond to disclose your Personal Information with its affiliates and subsidiaries.
Our Agents, Service Providers and Suppliers
Blue Diamond may share and you authorize Blue Diamond to share your Personal Information with third parties engaged to assist Blue Diamond in providing services to you or to carry out one or more of the purposes described above. These third parties are prohibited from using your Personal Information for any purpose other than to provide this assistance and we oblige those third parties to protect your Personal Information in accordance with the terms and conditions of this Policy, with appropriate security measures. These third parties may not process or otherwise use your Personal Information, except in accordance with Blue Diamond's Privacy Policy and in accordance with applicable law.
Legal Requirements
Blue Diamond reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so, or in the context of discovery procedures or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain Personal Information collected and to process such Personal Information to comply with accounting and tax rules and regulations and any specific record retention laws.
Business Transfers
Blue Diamond reserves the right to disclose and/or transfer Personal Information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Blue Diamond or of any of the business or assets or shares of Blue Diamond or a division thereof in order for you to continue to receive the same products and services from the third party in accordance with applicable law and you consent to such disclosure and/or transfer.
Consent and Your Rights to Access Data
Blue Diamond collects Personal Information about you only when you voluntarily provide it. You may always choose what Personal Information (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take a reservation without a name).
We will seek consent for the use or disclosure of your Personal Information at the time of collection. Subject to applicable laws, you have the right to access, correct or request the deletion of your Personal Information at any time. In certain circumstances, you may have the right to object to the processing of your Personal Information. In such case, please contact our Privacy Officer as described below under “Contacting Us”.
You also have the right to withdraw your consent at any time, subject to legal restrictions and where applicable reasonable notice is required. If you wish to withdraw your consent, please contact our Privacy Officer as described below under “Contacting Us”.
We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.
Use or Disclosure for Marketing Purposes
Your Personal Information will be used for the purposes described in this Privacy Policy. Many of the purposes described in this Privacy Policy are necessary for the existence, maintenance or fulfilment of the relationship between you and Blue Diamond. We also use your Personal Information for purposes that may not necessary for the existence, maintenance or enforcement of your relationship with Blue Diamond. These non-necessary purposes include sending you promotional materials, customizing your visits to our sites and social media channels, delivering content tailored to your interests, and participating in interest-based advertising.
If you have subscribed to receive Blue Diamond promotional and marketing emails, we may also use (but will not disclose) your Personal Information to send you relevant information by email based on your subscription preferences. We may also disclose your Personal Information to our affiliates so that they can send you promotional materials directly by email.
You may unsubscribe at any time by clicking the unsubscribe link imbedded at the bottom of Blue Diamond’s email communications. Note, however, that clients' of Blue Diamond will continue to receive periodic emails that relate to their business relationship with us.
If you believe that any of the purposes of use described above do not originate from or are not necessary for your relationship with Blue Diamond or if you choose not to allow us to use your Personal Information for marketing purposes, you may request that we not process your Personal Information for those purposes by contacting us as outlined below (see “Contacting Us”).
How We Protect Your Personal Information
Blue Diamond makes commercially reasonable efforts to ensure that Personal Information collected from you is protected against loss, theft and unauthorized access, disclosure, copying, use, or modification. This protection applies in relation to information stored in both electronic and hard copy form. Access to your Personal Information is restricted to selected employees or representatives. In addition, Blue Diamond employs generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect Personal Information against loss and unauthorized access.
Retention and Storage of Your Personal Information
Conditions of Reservation
POLICY OF PAYMENT:
The credit cards that are accepted are: Visa and Mastercard
For accommodation and extras payments will have to be made by credit card. Cash is not accepted.
DEPOSIT GUARANTEE:
A charge of 100% of the total price of the reservation will be made 1 hours after making the reservation. If charge is declined, confirmation will not be guaranteed.
CANCELLATION POLICY:
If you cancel 48 hours before arrival or a guest is no show, 1 night charge as cancellation fees.
LODGING:
Check in: from 16:00 h.
Check out: before 12:00 h.
POLICY ON CHILDREN:
from 0 to 1,99 years old.
from 2 to 11,99 years old.
Children's discounts only apply when they accompany two adults.